> For the complete documentation index, see [llms.txt](https://docs.kaliumtheme.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.kaliumtheme.com/troubleshooting.md).

# Troubleshooting

- [Where to Start](https://docs.kaliumtheme.com/troubleshooting/troubleshooting.md): Where to start when something isn't working.
- [Problems After Updating](https://docs.kaliumtheme.com/troubleshooting/after-an-update.md): Broken layouts, missing images, lost settings and failed updates.
- [Critical Errors and Blank Pages](https://docs.kaliumtheme.com/troubleshooting/critical-errors.md): White screens, PHP errors, and getting back into a site you can't reach.
- [Starter Site Import Problems](https://docs.kaliumtheme.com/troubleshooting/starter-site-imports.md): The list won't load, the import stops partway, images are missing, or the result doesn't match the demo.
- [A Setting Isn't Working](https://docs.kaliumtheme.com/troubleshooting/settings-not-applying.md): The setting is right, but something else is overriding it. The five usual culprits.
- [Header and Menu Problems](https://docs.kaliumtheme.com/troubleshooting/header-and-menus.md): Mobile menus that won't open, sticky headers that misbehave, and colors that won't apply.
- [Mobile and Responsive Problems](https://docs.kaliumtheme.com/troubleshooting/mobile-problems.md): Symptoms that only appear on phones and tablets.
- [Image Problems](https://docs.kaliumtheme.com/troubleshooting/image-problems.md): Blurry, cropped, oversized or slow-loading images.
- [Shop Problems](https://docs.kaliumtheme.com/troubleshooting/shop-problems.md): Add to cart, the cart drawer, product galleries and pagination.
- [Plugin Problems and Conflicts](https://docs.kaliumtheme.com/troubleshooting/plugin-conflicts.md): Bundled plugin updates, double lightboxes, caching plugins, and finding which two plugins don't get along.
- [License and Activation Problems](https://docs.kaliumtheme.com/troubleshooting/license-and-activation.md): Moving to a new domain, slots in use, activation failures.
- [Child Theme Problems](https://docs.kaliumtheme.com/troubleshooting/child-theme-problems.md): Broken child themes, settings that vanished, and blank pages.
- [Manage Options in Customizer](https://docs.kaliumtheme.com/troubleshooting/manage-options-in-customizer.md): Export, import and reset your theme settings, and move them between sites.
- [Bad Hosting Environment](https://docs.kaliumtheme.com/troubleshooting/bad-hosting-environment.md): How to tell whether your host is the real cause, and what to ask for.